FAQ

Below we have put together a few questions and answers that you may have about booking and travelling abroad. If you can't find an answer to your question then please give us a call on 01635 551011 and speak to one of our consultants who will be happy to help.

Are you members of ABTA?

Yes we are, our ABTA Number is F8106 and you can confirm this by clicking here. As a full member of ABTA the Association of British Travel Agents,we are able to offer complete peace of mind our customers.

Do I need to take out travel insurance?

Yes, Holiday Insurance is essential when you travel. Make sure you are fully covered and its a good idea to pack your policy in your hand baggage.

Do I need a passport?

Yes, Whenever you leave the UK you must have a passport with you. Check that your passport is in date. You should also ensure that any children under the age of 16 have their own passport when travelling abroad.

How can I pay for my holiday?

When making a reservation you will need to have a current debit or credit card. We are happy to accept most Debit/Credit cards The debit will be automatically deducted from your bank account. Please note that a surcharge may applied to all Debit/Credit card transactions. Please check our Terms and Conditions for more details.

What currency do I need to take?

Try to take a mixture of local currency and travellers cheques. Take the majority in travellers cheques as these are insured against loss or theft, with the remainder, enough for the first day or so, in local currency.

Where is the best place to exchange travellers cheques abroad?

Local banks have varying opening hours. Take note, that in some countries banks close early in the afternoon for Siesta. Try to avoid changing travellers cheques at your accommodation as commission charges are often higher than at a local bank.

How do I call the UK from abroad?

If dialling from outside the UK, you will need the local international access code followed by 44 for the UK. You then dial the UK number as if it were a long distance call; ie including the area code, but do not dial the initial 0. eg. International access code then +44 1635 551011.

Can I book travel extras with you?

Absolutely. You can book attraction tickets, car hire, transfers, holiday insurance, car parking and much more. Just call one of our travel consultants on 01635 551011.

Can I book group holidays or flights?

Of Course. You may find giving us a call is the best way to book group holidays. Our travel consultants can often offer you some great discounts because you are booking as a group. Send us an enquiry and we will get back to you as soon as possible.

Will I need vaccinations?

It is recommended by various countries that vaccinations are carried out before you travel. Your Doctor can provide you with up to date advice.

Can I fly while pregnant?

Some airlines refuse to accept passengers who are more than 28 weeks pregnant. Please check before making your holiday booking.

What do I do if I have a complaint in resort?

If you have a complaint. Always make sure that your hotel/accommodation Manager or tour operator representative is aware of the problem straight away. they may be able to fix the problem straight away. If the situation is not resolved to your satisfaction, ask your tour operator representative to assist you in completing a complaint form. If you wish to take matters further then please give us a call on our aftersales number, 01635 254077 as soon as possible.